Does your busy lifestyle leave you with no time for the high-end department store shopping you used to enjoy? Catering mostly to busy professionals, Trunk Club delivers all the familiar brands you’ll find in Nordstrom – and all the sizes you’d find in the store, too, including several petite and plus-size brands.
How does it work?
Fill out an online profile with your sizes, preferences, and clothing needs. A personal stylist will call you to get to know you better then send a follow-up email. You may preview items online before the box is sent so you can remove any you know you won’t want and add items you’d like to try. Each box contains 12 to 15 items.
Your Trunk arrives three to six business days from when you finalize it. You have five days to return items. The Trunk includes a UPS return shipping label or you may return items at a Nordstrom customer service desk. If you mail items back within the five days, but then change your mind on something you’ve kept, it can still be returned in-store. They ship to all U.S. states but cannot ship to U.S. territories, PO boxes, or APO/DPO/FPO addresses.
Trunk Club is not a subscription service. You only buy boxes when you want one. However, you can arrange with your stylist to receive quarterly or monthly boxes. You may also request theme boxes, such as athletic clothes or formal wear.
- $25 styling fee unless you have a Nordstrom Card and use it for your account.
- Styling fee is charged as soon as you approve your Trunk for shipment. If you choose to buy anything, the fee is credited toward your purchases.
- Price match with Nordstrom on purchased items within 14 days.
- If an item goes on sale between the time it’s chosen for your box and when it ships, you’ll get it at the lower price.
- Free shipping and returns.
Classic Nordstrom Service
If you are a Nordstrom Card holder and use it for your Trunk Club account, you get free in-store alterations on your items. The styling fee is also waived for Nordstrom Card holders. If you collect Nordstrom Notes they cannot be used for Trunk Club purchases. Your Trunk Club purchases can go toward Nordstrom Notes, however, to be used as they usually would be.
There are a number of Trunk Club Clubhouses located throughout the United States where you can talk to a stylist and see the clothing and other items in person, and even order custom-made clothing.
The Bottom Line
There are fewer size selections for men, no big and tall options, and not a wide variety of mens’ accessories available. You cannot browse the Nordstrom website and choose items for your Trunk from there. However, you can share your favorite Nordstrom clothes with your stylist and
he or she can look for similar items that may be available for the Trunk.
Loyal Nordstrom customers love Trunk Club. It appeals to many high-end department store shoppers who don’t have the time or the desire to shop in the store. The custom clothing feature available from the Clubhouse and the Nordstrom tailoring for cardholders are excellent services for those who have fitting issues with off-the-rack clothing.