Ooma keeps its customers close no matter how far apart they are geographically, bringing businesses and families together with a single phone call or even web-based conferencing.
Of the online telecommunications companies, Ooma stands out for its diversity in extending services for both business and personal markets. Businesses will enjoy fully customizable feature packages geared at both small and enterprise level companies that address just about every communication need possible with toll free numbers on fully redundant systems for absolute reliability.
Ooma has multiple points of presents across many countries for better call quality and improved reception worldwide because it limits the distance that the calls must travel to reach you and your call recipients.
While there are more features available and different applications and categories, there were simply too many to cover here individually since Ooma has so many functions for so many different types of customers and so many different categories. The features are not standardized since they recognize that every company is different and therefore, every company’s needs will be different as well.
For the home Ooma user, call quality and affordability make this company highly attractive. Once you purchase the Ooma Telo and have access to reliable internet, you can get free home phone service with this company after paying applicable fees and taxes.
At the enterprise level, customers will enjoy robust business applications features such as:
- Hosted PBX service
- Auto-virtual receptionist
- Multi-level IVR
- Role-based controls
- Call reports
- Music on-hold
- Extension dialing
- Dial by name
- Call monitoring
- Single sign-on
- Hot desking
- Role-based rules
- Call forwarding
- Call recording
- Call flip
- Call park
- Shared lines
- Call logs
Downsides to Ooma
With diversity can come the problem of overextending. Ooma has diversified into the personal market by offering home phone service, but also opening up a security sector of their company, which was not covered in this review as it is loosely related to telecommunications.
While this can offer a customer an “all-in-one” solution for home, business and security, it can also mean that a service provider has overextended and created too many resources with too little supportive features to appropriately handle the flow of the demand.
While this may or may not be the case that applies to Ooma, consumers should be aware of the possibilities that as more services become available, more demand increases upon the same channels, servers and security functions. Addressing this with a customer service representative and the technical support staff could be a wise investment of time if Ooma is an attractive service provider for your company and/or home.
Is Ooma a good buy?
In all, Ooma is one of the more widely functional and transparent service providers available on the internet today. They have samples of their call quality readily available and easy to understand reasons why their call quality is higher than other cloud-based service providers. Ooma is definitely one of the companies that both consumer level and business owners should check out.